At yo99, protecting the personal information of our players is a fundamental obligation — not a checkbox. This Privacy Policy explains in plain English exactly what data yo99 collects from Pakistani players, why we collect it, how we use and protect it, and what rights you have over your personal information.
All data transmitted between your device and yo99 servers is protected using bank-grade 256-bit SSL encryption. Your information cannot be intercepted in transit.
yo99 does not sell, rent, or trade your personal information to unrelated third parties for marketing purposes. Your data is used solely to operate and improve your yo99 experience.
You have the right to access, correct, port, restrict processing of, and delete your personal data held by yo99. These rights are exercisable at any time via our support team.
Personal data is stored on secure, access-controlled servers with layered security controls. Only authorised yo99 personnel with a legitimate need have access to player data.
yo99 collects only the personal data necessary to provide its services, comply with legal obligations, and maintain account security. We do not collect data speculatively.
In the unlikely event of a personal data breach affecting your information, yo99 will notify affected players and relevant authorities within the timeframes required by applicable regulations.
yo99 operates the online casino and sports betting platform accessible at yo99.bid (the "Platform"). For the purposes of this Privacy Policy, yo99 is the data controller responsible for the personal information collected from players and visitors on the Platform.
yo99 operates under international gaming license standards and delivers its services primarily to players based in Pakistan, including users located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities across the country. This Privacy Policy applies to all registered players, prospective players who browse the Platform, and any other persons whose personal data is processed by yo99 in connection with the Platform's operation.
This Privacy Policy should be read together with yo99's Terms and Conditions and Responsible Gaming Policy. Together, these documents set out the complete framework governing your relationship with yo99 and the use of your personal data within that relationship.
yo99 collects personal data from you in several ways: directly when you provide it (such as during registration), automatically when you use the Platform (such as device and usage data), and from third parties (such as identity verification and payment processing providers). The categories of personal data we collect are described below.
2.1 Registration & Identity Data| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Name, DOB, CNIC, mobile number | Registration / KYC |
| Financial | JazzCash ID, bank IBAN, USDT address | First deposit / withdrawal |
| Technical | IP address, device info, browser | Every platform visit |
| Behavioural | Games played, bets placed, session duration | During platform use |
| Communications | Live chat transcripts, emails | When you contact support |
| Responsible Gaming | Deposit limits, self-exclusion records | When limits are set or updated |
yo99 uses the personal data it collects for the following purposes. Each purpose is tied to a specific legal basis described in Section 4 below.
3.1 Account Operation & Service DeliveryTo create and maintain your yo99 account; to process deposits and withdrawals in PKR via JazzCash, EasyPaisa, and other supported payment methods; to provide access to sports betting, live casino, slot, virtual sports, and Go Rush content; and to deliver account notifications and transaction confirmations.
3.2 Identity Verification & Fraud PreventionTo verify your identity and age (21+) as required by responsible gaming obligations; to detect and prevent fraudulent activity, money laundering, account sharing, and multi-accounting; to investigate and respond to suspicious transactions or behaviour patterns; and to comply with anti-money laundering (AML) and Know Your Customer (KYC) regulatory requirements.
3.3 Responsible Gaming ComplianceTo monitor for signs of problem gambling behaviour and, where appropriate, proactively reach out to players; to enforce self-exclusion settings, deposit limits, and session restrictions configured by the player; and to maintain records of responsible gaming interactions as required by licensing obligations.
3.4 Customer SupportTo respond to account queries, payment questions, bonus disputes, and technical support requests through live chat and email support channels; and to maintain records of support interactions for quality assurance, dispute resolution, and training purposes.
3.5 Legal & Regulatory ComplianceTo comply with applicable laws, regulations, court orders, and requests from lawful authorities; to maintain records required under yo99's gaming license obligations; and to cooperate with regulatory investigations or enforcement actions where legally required.
3.6 Platform ImprovementTo analyse aggregated, anonymised usage data to understand how players use the Platform and identify opportunities for improvement; and to test new features, correct bugs, and optimise the performance of yo99 for Pakistani users on mobile and desktop devices.
yo99 processes your personal data only where a valid legal basis exists. The legal bases applicable to yo99's data processing activities are as follows:
yo99 does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients, strictly for the purposes described:
5.1 Payment Processorsyo99 shares transaction data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 processing partners — as necessary to execute deposit and withdrawal transactions on your behalf. Each provider operates under its own privacy practices and terms of service.
5.2 Identity Verification ProvidersWhere KYC verification is required, yo99 may share your identity documents and personal data with third-party identity verification services for the purpose of confirming your identity, age, and the authenticity of documents submitted. These providers are contractually bound to handle your data in accordance with applicable data protection standards.
5.3 Fraud Prevention & Security Partnersyo99 may share data with fraud prevention platforms and security analytics providers to detect, prevent, and respond to fraud, money laundering, and abuse of the Platform. These partners access only the minimum data necessary for the specific security function being performed.
5.4 Regulatory & Legal Authoritiesyo99 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, courts, or other competent authorities where required by applicable law, legal process, or regulatory obligation. yo99 will not notify you of such disclosure where doing so would be prohibited by law or would jeopardise an investigation.
5.5 Professional Advisorsyo99 may share personal data with its legal counsel, auditors, and compliance advisors where necessary for the provision of professional advice or the conduct of audits. Such sharing is subject to confidentiality obligations.
yo99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit yo99.bid. They help us maintain your login session, remember your preferences, analyse Platform usage, and detect fraud.
6.1 Types of Cookies UsedYou can manage cookie settings through your browser settings, where options typically include blocking all cookies, accepting only first-party cookies, or deleting stored cookies. Note that disabling certain cookies may affect your ability to use parts of yo99. Strictly necessary and security cookies cannot be disabled while using the Platform.
yo99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
Following the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
As a player whose personal data is processed by yo99, you are entitled to exercise the following rights in relation to your personal information. These rights may be subject to certain limitations in specific circumstances, particularly where legal obligations or security concerns apply.
Request a copy of the personal data yo99 holds about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data held about you in yo99's systems.
Request deletion of your personal data where retention is no longer necessary or legally required.
Request that yo99 limit processing of your data in specific circumstances, such as while you contest its accuracy.
Request a machine-readable copy of your personal data to transfer to another service provider where technically feasible.
Object to processing of your data for specific purposes, including direct marketing or processing based on legitimate interests.
To exercise any of the above rights, please contact yo99's support team via live chat on the Platform or by email at [email protected]. yo99 will respond to valid requests within thirty (30) days. We may ask you to verify your identity before processing certain requests.
yo99 implements a multi-layered security framework to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Security is treated as an operational baseline at yo99 — not an optional enhancement.
Notwithstanding these measures, no internet transmission or electronic storage system is 100% secure. yo99 will notify affected players and relevant authorities without undue delay in the event of a personal data breach that poses a risk to your rights and freedoms.
yo99 operates as an international platform. As a result, personal data collected from Pakistani players may be transferred to, stored in, or processed in countries outside Pakistan, including countries where yo99's servers, third-party processors, or licensed gaming infrastructure are located.
Where personal data is transferred internationally, yo99 takes appropriate measures to ensure that such transfers are protected by adequate safeguards. This may include transferring data only to countries that have been assessed as providing an adequate level of data protection, entering into standard contractual clauses with data processors, or relying on other legally recognised transfer mechanisms.
If you require further information about the specific international transfer mechanisms applicable to your data, please contact yo99 support via live chat or email.
yo99 is strictly an adult platform. The Platform is not directed at, and yo99 does not knowingly collect personal data from, individuals under the age of 21. All registration flows require the user to confirm they are aged 21 or older before an account is created.
Where yo99 discovers or is notified that personal data has been collected from a person under the age of 21, that data will be deleted as promptly as possible, the associated account will be closed immediately, and any real-money balance returned to the deposit source. Deposits made by an under-age player during the period prior to discovery will be subject to review.
Parents and guardians who believe their child may have registered a yo99 account are encouraged to contact our support team via live chat immediately, providing the registered mobile number if known.
yo99 operates as a self-contained platform. This Privacy Policy applies exclusively to data processed by yo99 through yo99.bid. Where the Platform makes reference to third-party payment services — such as JazzCash, EasyPaisa, or bank portals — your use of those services when you leave yo99.bid is governed by the privacy policies of those third-party providers, not by this Policy.
yo99 is not responsible for the privacy practices, data security standards, or content of third-party payment processors or service providers. Players are encouraged to review the privacy policies of any third-party services they use in connection with their yo99 account.
yo99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, yo99 will notify registered players via their registered mobile number or through a prominent notice displayed on the Platform prior to the changes taking effect.
The revised Privacy Policy will specify the date on which it becomes effective. Your continued use of the Platform following notification of changes constitutes your acknowledgment and acceptance of the updated Policy. If you do not agree with the updated Policy, you should stop using the Platform and may close your account as described in yo99's Terms and Conditions.
The current version of this Privacy Policy will always be accessible at yo99.bid/privacy-policy. We encourage you to review it periodically.
If you have questions, concerns, or requests relating to this Privacy Policy or yo99's handling of your personal data, please contact us through the following channels:
yo99 will acknowledge all privacy-related communications within 48 hours and aim to provide a substantive response within thirty (30) days. Complex requests may require additional time, in which case yo99 will notify you of the expected timeline.
If you are not satisfied with yo99's response to a privacy complaint, you may escalate the matter through the dispute resolution channels available under yo99's applicable gaming licence, or to a relevant data protection authority where applicable in your jurisdiction.
yo99's support team handles all privacy requests, data access queries, and account security concerns around the clock — including Pakistani public holidays. Live chat inside your yo99 account is the fastest way to get a response.